1. TOKO WOOD specialises in teak, bamboo, Jenkol, Mindi and Mango Wood furniture, along with accessories and lighting solutions. All for free delivery in mainland UK.

BUYING FROM US

2. Ordering
2.1 All orders are subject to availability.

2.2 On placing your order we will provide you with an Order document. This will indicate the items ordered and payment total.

2.3 Your order constitutes an offer by you to purchase the goods specified in it on these terms and conditions. No offer placed by you shall be accepted by us other than,
(a) by acknowledgement issued and executed by us; or
(b) (if earlier) by the dispatch by us of the goods contained in the order to you, when a contract for the sale and purchase of the goods on these terms and conditions will be established.

2.4 Due to the difficulty in accurately estimating the production and delivery timetable since the manufacturer of the products is located overseas, you agree that Toko Wood is not liable for any loss or damage that you may incur due to delays for delivery of the goods.

2.5 In the event of a delay in delivery of your products you accept that Toko Wood will refund your payment only where,
(a) the order was for a standard product and where the products have not been delivered within 90 days of the date estimated for delivery by Toko Wood, or
(b) the order is for a non-standard product and Toko Wood chooses to exercise its absolute discretion in giving a refund where Toko Wood deems it to be reasonable.

2.6 You are responsible for measuring and ensuring the dimensions of the goods that you buy from Toko Wood are suitable and can be accommodated in its intended resting place.

2.7 Toko Wood will not refund you for failure to measure furniture which subsequently cannot fit into the intended resting place.

2.8 Due to the fact that our furniture is handmade, each piece is likely to be slightly different in measurements, appearance, colour and finish. Dimensions may differ by up to +/- 3cm from the sizes stated: to avoid disappointment on the day, please bear this in mind when measuring your space and ordering your furniture.

3. Delivery
3.1 Some furniture items will require assembly. This is not the responsibility of Toko Wood or Toko Wood’s delivery service.

3.2 Delivery of any goods will be to the ground floor of a building only during the hours of 9:00 a.m. to 5:30 p.m. Monday to Friday. Delivery to floors other than the ground floor is only by prior arrangement with Toko Wood and not its delivery staff.

3.3 Toko Wood delivery staff endeavours to deliver goods on a prearranged day. Events outside of Toko Wood’s control may, however, affect the ability to deliver goods during this time and Toko Wood cannot be responsible for any delay arising in this manner.

3.4 Risk or damage to or loss of the Products shall pass to you upon delivery.

3.5 If you order more than one product, you accept that Toko Wood may wait until all items are available before arranging for delivery of the products to you.

3.6 You accept that if you are not present to accept delivery during the prearranged time you will be charged for delivery and you will not be entitled to a refund if you are not present to accept delivery.

3.7 You are responsible for ensuring that there is adequate delivery access to enable Toko Wood delivery staff to deliver the products. If Toko Wood delivery staff are unable to deliver the products due to inadequate or restricted access you will pay the delivery charges both to your property and from your property back to Toko Wood’s premises.

3.8 Delivery to the Mainland UK is free of charge, unless 3.6 and 3.7 above are applicable, in which case you will be charged £90 in order to re-locate the item back to Toko Woods Premises.

3.9 For orders to be delivered to outside of mainland UK, Toko Wood will deliver free to a mutually agreed mainland GB address, (e.g. a port). Onward shipping from that point is the responsibility of the Buyer.

4. Pricing
4.1 Our prices include VAT.

4.2 Our prices and other relevant charges are reviewed periodically and you should review the rates before placing an order.

GENERAL

5. Cancellation and Returns Policy
5.1. All risk in the goods shall pass to you when the goods are taken from our vehicle at your address.

5.2 If for any other reason you are unhappy with any item, please return the item(s) within 7 days of receiving the goods. Providing the item(s) is still in a completely saleable condition and in their original packaging, we will issue a refund.

5.3 Goods purchased at a discounted price are sold “as seen” and cannot be returned.

5.4 Your statutory rights to a refund of the purchase price for goods that are not of satisfactory quality are unaffected by these terms and conditions.

5.5 Goods will not be exchanged or a refund given unless a proof of purchase from Toko Wood is produced.

5.6 The cost of returning goods is your responsibility and the item(s) are your responsibility until they arrive at Toko Wood’s Premises. We therefore recommend using a recorded delivery service for returns.

5.7 You can cancel an order at any time up to 7 days after the item has been delivered.

6. Liability
6.1 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

7. Governing Law and Jurisdiction
7.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

8. Miscellaneous
8.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

9. Data Protection
9.1 To comply with the Data Protection Act 1998 we are required to inform you that we have recorded your name and address on our computer system for the sole purpose of processing your order. Please let us know if you object to us keeping this information by contacting Customer Services and we will unsubscribe you at any time.

9.2 We will keep you up to date with our news and offers only if you have opted to receive this.

9.3 Your name and address will not be given or sold to any 3rd parties.

9.4 You have the right to access details of the personal information we are holding and to correct any discrepancies in that information. In accordance with the applicable Data Protection laws, we reserve the right to charge an administrative fee in respect of such requests. Given the nature of the information you are seeking access to, we are entitled to request identification from you before dealing with any requests of this nature.

9.5 Should you wish to access your personal information, please confirm in writing to us